Preparing For Your Pet’s Holiday

Checking in – What To Bring

Proof of your pet’s vaccination in the past 12 months

Dogs minimum C5 & Cats F3. If your pet is overdue for vaccinations or unvaccinated, you need to allow two weeks for the new vaccination to take effect before boarding.

To protect your pet and our furry guests, pets whose owners can not prove their pets have these vaccinations will not be accepted.

Tick preventative

For your dog’s protection, 95% paralysis tick preventative is required to be given on check in at Wingham Pet Motel. We have Nexgard for sale in our office.

What’s on the menu

Our standard dry food is Black Hawk We find cats and dogs love this food and often won’t eat their own food when they go home! It is a premium food with good reviews. In winter, we supplement this with a warm chicken hotpot with vegetables and Vegemite yum! We also have a variety of food on the menu which you can choose for your pet, from fresh kangaroo meat to canned food and tasty dog roll.

You may bring your own food to transition your pet onto ours, or provide enough for the entire duration of your pet’s stay. However we can not offer a discount for this as we buy all our food wholesale and (while we don’t mind!) it is actually more work to give your pet their own special meal.
If you wish to do this bring your pet’s usual food, please clearly label your pet’s food in a container with your pet’s name and the quantity to give. Place a cup or scoop inside the container. If it is fresh or frozen food, please put the fresh food in labelled bags.

You’re heaven scent

Your pet will appreciate a throwaway item (such as a T-shirt or nightie) with your scent on it. We provide hygienic and cosy beds and bedding including cuddly blankets.

Medication

If your pet requires medication, please bring your pet’s medication in the prescribed container with the name of the medication on the bottle. If half tablets are to be given, please cut them up prior to arrival. As it takes extra time to chart this medication and give it, a minimum small daily fee will be charged per medication given.

Payment

* Payment less deposit, is required on check in. Christmas payments are pre-paid.
* Your pet’s rate is quoted per day so your pet can be checked in/collected any time of that day (within our hours) and your rate will be the same. This means we will hold your pet’s room if “life” happens and you check in late. You pets will also still have their room when you’re held up on the highway or your plane/train is late when you return.

We accept EFTPOS, Visa or Mastercard or cash. Prior payment is required in full for Christmas. 50% deposit at other times of the year.
If you decide to return home early, credits will be given if you give us 48 hours notice. Otherwise no refund will be given for early pickups.

Cancellation policy

Should you need to cancel your pets’ holiday

  • With more than one month’s notice, we can offer you a credit to be taken at a future booking within 6 months, less a $35 booking fee
  • With less than one month’s notice, we can offer you a credit to be taken at a future booking within 6 months, less a $100 booking fee at Christmas, $50 at other times of the year